MONITORING & REPORTING
DESIGN, IMPLEMENT, AND MANAGE YOUR MONITORING SOLUTION
- Define event management process to integrate this service with your in-house operational people, processes, and tools.
- Monitor appropriate objects/counters, services, and events; establish threshold values; configure alerts when thresholds are exceeded; and classify alerts to mitigate white noise.
- Integrate with your ticketing system so incidents can be auto-generated from alerts, per severity.
- Establish a systems health and performance baseline against which ongoing health and performance will be measured.
- Manage systems health and performance in alignment with the baseline, and adjust as appropriate.
- Map systems to business functions, to report metrics and correlations in business terms that speak to functional leaders.
- Report on the metrics that matter: weekly reports with traffic-light metrics, monthly reports that highlight metrics patterns, quarterly reports that highlight patterns and risk areas.
