MSP CORE PROCESS DESIGN
DESIGN MSP PROCESSES FOR OPS SUPPORT AND MANAGEMENT
- Focuses on industry-standard ITIL-based structure.
- Design core processes for incident management, change management, problem management, event management, and request fulfillment.
- Integrate processes into your ticketing system, to guide the mechanics of how work is performed in alignment with existing organizational processes, including:
• Ticket owners and groups• Ticket routing rules• Response and fulfillment metrics• Service catalog updates
- Identify, design, and establish self-service processes that can be consumed via service catalog and use no-touch automated delivery.*
*If appropriate for your organization’s level of process maturity
